Exploring the roles of ict in supporting sustainability practices. Request pdf ict and its role in sustainable tourism development the paper discusses an investigative study into the uses and applications of information and communication technology for. Integrating ictbased applications for sustainable tourism. Ict integration in teaching and learning in different contexts. Role of it in tourism management information systems. Information and communication technology in tourism the word. Tourism and ict initiatives of tourism authority of thailand. Yousefipour 2000, in a study entitled the role of tourism in economic development in iran and the ways to expand it,statistically compares tourism revenues between iran and world. We identify a number of research gaps to those three pillars, social, economic, and environmental perspectives, of sustainable development.
How information technology has affected the tourism and. The use of ict to drive sustainable development is a constant debate. Department of business administration, university of abuja, gwagwalada nigeria. Itu adapted from zef, the role of ict for the performance of smes in east. They could capture market share by promoting through channels and through internet. With the advent of information and communication technology ict tools management in tourism and hospitality sector has become easier akehurst, 2008. Role of ict in society pdf efforts to participate fully in the information society and knowledge economy. The general management office is responsible for the effective and accurate administrative operations at ict, as it is the unit in charge of implementing all activities related to the organization, operation and coordination of the different ict departments in accordance with the resolutions issued by the board of directors and the legislation in force. The role of information technology in management scribdthe role of information technology in management. The impact of the ict on each sector of the life across the past twothree decades has been enormous. Tourism consumer behaviour can be defined as the ensemble of its acts, attitudes and decisions regarding choosing, buying and consuming tourism products and services, and also its postconsuming reactions fratu, 2011.
Pdf the role of icts in regional tourist development. Both qualitative and quantitative research designs were applied. Due to the advancement in technology, the fierce competition and also due to the complexity of the hospitality and tourism markets, organizations from all over the world now depend almost on the use of ict to plan, manage and market their services. An overview of information technology in the tourism industry abstract tourism is an important sector in the economy contributing around 10% to worldwide gdp, projected to rise to nearly 11% by 2014 world tourism council 2004.
According to the statistics published by world tourism organization wto, in the near future, countries without ict infrastructures would not be able to keep up with the pace of tourism growth of other countries which have significant roles in ict infrastructure. Doc ict and its role in sustainable tourism development. The challenges facing the integration of ict in teaching and. Consultant, education watch today ltd, gwagwalada, abuja, fctnigeria. In the hotel and tourism industry, the ict has provided myriad opportunities for growth. Information communication technologies ict and tourism. The role of ict in tourism industry semantic scholar. Major travel companies such as expedia, orbitz, and thomas cook, as well as, medium and even small sized tourism and hospitality firms have online reservation functionalities on official company website. The combination of the application of ict as well as other strategic and managerial parameters are effective with improvement of skills and human resources management. The paper concludes with the importance of both the virtualization of the tourist in. Few developments to enhance the passengers inflight experience have also been made. Tourism is defined as a travel and stay of a non resident. Pdf the role of ict in the tourism industry researchgate.
Apr 27, 2017 ict and its role in sustainable tourism development. Focus and target on high potential product and attractions. The tourism industry was also faced with overlapping challenges. Whereas one group staunchly defends employing ict for guiding and implementing sustainable development, others fight vigorously to highlight its many negatives. Information technology it and ict has played an important role in the development of tourism. The role of information communication technology ict in. Identify and include tourism niche products in national tourism. Across the past twenty years the use of ict has basically changed. Majority of the hotels are now able to manage their customers and functions with the help of etourism, epromotions, ebooking and ecommerce. The role of ict in the hotel and tourism industry 1925 words.
The developments in the ict have significantly influenced the way airlines interact with customer, develop loyalty programmes and implement customer retention strategies. The published phd proposals features in this volume have been. The information communications technologies ict plays a major role in tourism, travel and hospitality industry. Among the ways that technology is used in marketing in the tourism sector include the use of internet, offline marketing through use of billboards and social media. Ict application tools introduction ict has beyond doubts made huge contribution to the development of hospitality and tourism services. It shows that irans share of this income is only one percent. Scribd is the worlds largest social reading and publishing site. Ict applications in smart ecotourism environments springerlink. The tourism industry has also moved towards diversification and differentiation of. Alireza farkhondehzadeh 1, mahmod reza robat karim 2, mehdi roshanfekr 3, jamshid azizi 3, farrokh legha. Following are some of the many uses of itict in the field of travel and tourism. Information and communication technology in tourism. Apr 25, 2017 administrative staff college of nigeria ascon objectives at the end of the presentation, participants should be able to. Ict have also become part of core product tourism, especially for planning the trip eairlines, ehospitality, etour operators, etravel agencies and edestinations.
The role of ict in the tourism industry morocco world news. Ict have also become part of core product tourism, especially for planning the trip eairlines, ehospitality, etour operators, e. It develops the proposition that use of such technologies can be a practical approach which. Impact of ict on tourism and hospitality industries sample. The article draws the attention of all the stakeholders in the tourism sector to the need to support and promote ict as the most effective tool for tourism regional planning, tourist information access and dissemination as well as the tourism regional development participants need for organizational change. Pdf on mar 1, 2016, reddy and others published role of ict on the tourism industry with special reference to madhya. Both customers and businesses can benefit from improved communication, reservations, and guest service systems. In 2000, at the united nations millennium summit a set of development goals were created with an aim to improve some of the most critical social, economic, and environmental issues in. Regarding the distribution structure of the sector, the development of icts has caused a major transformation in the operating method and in the strategies of the tourism industry 6 7.
Information technology it is the acquisition, processing, storage and dissemination of vocal, pictorial, textual and numerical information by a microelectronicsbased combination of computing and telecommunications. Since tourism is a major sectorindustry in todays world, many countries are competing to attract tourists through all means of communication, and. The use of ict in the airline industry tourism essay. The impact of information and communication technology.
Administrative staff college of nigeria ascon objectives at the end of the presentation, participants should be able to. Role of it in tourism management information systems 1. It is made up of 3 major components attraction sector accommodation sector transport sector 2. The role of ict in tourism industry, innovations and challenges hooman tahayori. Information technology, tourism industry, development. The state tourism agency, tourist board or government department will have an important role to play in advising on the strategy, offering opportunities to consult and cooperate with a dispersed private sector, and preparing a destination marketing strategy based on an identification of the appropriate markets and their needs and wishes. Dec 06, 2010 in 2000, at the united nations millennium summit a set of development goals were created with an aim to improve some of the most critical social, economic, and environmental issues in the. This paper examines the role of information and communication technology in delivering diplomatic services, a case of ministry of foreign affaires and international cooperation. Ict, tourism region al planning, dmos, organizational change. Parsons and oja 20 mention online reservations systems as one of the greatest impacts of ict on tourism and hospitality sector. It is the most remarkable economic and social phenomena in the world.
Analyzing the importance of ict in tourism industry with. Tourism education, secondary schools, ict in tourism education, south africa 1 introduction tourism teaching is often introduced within formal education curricula as a consequence of the increasing economic contribution of the tourism industry to private and public sectors. The way these fields act today is different as compare to their pasts. The paper discusses an investigative study into the uses and applications of information and communication technology for sustainable tourism development. Then, we analysed the role of ict in tourism industry by introducing a framework to classify and analyze related organisations around three dimensions, distinguishing what happens 1 at the boundary of the firms, 2 in their relations with their customers and suppliers and 3 on the markets they reach. Innovation in tourism destinations 35 plementation of information and communication technologies ict. Several of these industries are also users of the international such as airlines and travel, hospitality, tour operators, travel. The first part of the paper gives an overview of the theoretical insights that complements the thesis on the role of technology in tourism, including its associated subjects that tech methods used in context of transformational. Tourism was one of the first sectors to embrace information technology it. Pdf on mar 1, 2016, reddy and others published role of ict on the tourism industry with special reference to madhya pradesh find, read and cite all the research you need on researchgate. Information and communications technologies for sustainable. Information and communication technologyin tourism expenditures. Pdf the role of ict in tourism industry christopher laput. The roles and responsibilities identified in this document should be considered in the development of other project artifacts, including the roject pschedule and work breakdown structure.
The role of information technology information technology plays a major role in re engineering business processes. Key ict policy thrusts are discussed focusing on the ict as a sector, e government. Peaseand rowe 2005 discussed the role of icts in promoting tourism industry and hospitality. Information communication technologies are the power that has changed many aspects of the lives. Support, collaboration, and partnerships with industry. However, the roles of ict in supporting sustainability initiatives have only been discussed in a limited number of studies and there is a lack of practical examples that demonstrate how the different roles of ict are played out in an organizations environment.
Information and communication technologies in tourism 2014. Analyzing the importance of ict in tourism industry with reference. Ict and its role in sustainable tourism development. Paper presented at 2010 international conference on information and communication technologies in tourism, lugano. Role of ict in the hospitality industry 4628 words bartleby. The strategy of the european union is to establish europe as the largets knowledge base economy by 2010 lisbon strategy. Pdf the role of ict in tourism industry christopher.
Abstracttourism is travel for recreational, leisure or business purposes. This electronic volume collects the contributions presented at the enter2014 phd workshop. Roles of ict in the information society springerlink. Modern technologies, primarily information and communication technology ict, have a leading role in determining the future direction and pace of the tourism industry development as well as the.
Needs and the lifecourse article pdf available in annals of tourism research 292. John daly, in a series of articles,4 discusses point by point how ict can work to meet the eight goals identified with the 18 targets set by the mdgs. Majority of the hotels are now able to manage their customers and functions with the help of e tourism, epromotions, ebooking and ecommerce. The tourism industry is very expansive and incorporates other many sectors thereby enhancing the great need of using well established marketing strategies. The use of new technologies in the tourism industry. Nov 15, 2014 role of it in tourism management information systems 1. The role of information communication technology ict in combating corrupt business activities in nigeria dr.
The role of information and communication technology in. Technology has helped reduce costs, enhance operational efficiency, and improve services and customer experience. The tourism industry can be seen as one of the first business sectors where business functions are almost exclusively using information and communications technologies ict garzotto et al. Role of information technology in tourism industry international. E tourism strategies should be integrated within the broader framework of national ict policies the role and contribution of public authorities in providing infrastructure and human capacity and encouraging the use of ict s relevant to tourism.
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